At Bakelands Private Limited, we strive to provide high-quality products and excellent service. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

• All products can be returned except for custom-made items.
• Customers must request a return within 3 working days of delivery.
• Items must be unused, unopened, and in their original packaging (only the courier cover can be removed).
• Customers must contact us before sending a return and provide proof, such as photos of damaged or incorrect items.

Return Shipping

• If the return is due to our mistake (e.g., wrong item, defective product), we will cover the return shipping costs and provide a return shipping label.
• If the return is due to customer preference, the customer is responsible for the return shipping costs.

Refunds & Processing Time

• Refunds will be processed within 1-7 days, depending on the payment gateway.
• Refunds will be issued to the original payment method.

Exchanges

• We offer exchanges for defective or incorrect items. If a replacement is not available, a full refund will be provided.

Order Cancellations

• Orders can be canceled before shipping. Customers must contact us to request a cancellation.

Damaged or Faulty Products

• Any faulty or damaged items must be reported within 3 working days of delivery to be eligible for a refund or replacement.

For any return or refund requests, please contact us through our official email or contact form on our website.