Shipping Policy
At Bakelands Private Limited, we ensure timely and secure delivery of your orders. Please read our shipping policy for details on processing times, shipping methods, and other important information.
Order Processing
- Orders are processed within 1-2 working day(s) (excluding weekends and public holidays).
- Custom-made items may require additional processing time.
- Customers will receive a confirmation email with tracking details once the order has been shipped.
Shipping Methods & Delivery Time
- We offer standard and express shipping options.
- Estimated delivery times depend on the shipping method and destination:
- Domestic Shipping (Sri Lanka): 2-3 business days
- International Shipping: 5-15 business days (varies by country and carrier)
- Delays may occur due to unforeseen circumstances such as customs clearance, weather conditions, or courier issues.
Shipping Charges
- Shipping costs are calculated at checkout based on the destination and weight of the order.
- Free shipping may be available for orders above a certain value (if applicable).
Customs, Duties & Taxes (For International Orders)
- Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
- Bakelands Private Limited is not liable for delays due to customs processing.
Order Tracking
- Once shipped, customers will receive a tracking number to monitor their delivery status.
- If you experience any delays, please contact the courier service or reach out to us for assistance.
Lost, Stolen, or Damaged Shipments
- We are not responsible for lost or stolen packages after delivery confirmation.
- If your package arrives damaged, please contact us within 3 days with photos of the damaged item and packaging for assistance.
For any shipping-related inquiries, please contact us via our official email or contact form.