At Bakelands Private Limited, we ensure timely and secure delivery of your orders. Please read our shipping policy for details on processing times, shipping methods, and other important information.

Order Processing

• Orders are processed within 1-2 working day(s) (excluding weekends and public holidays).
• Custom-made items may require additional processing time.
• Customers will receive a confirmation email with tracking details once the order has been shipped.

Shipping Methods & Delivery Time

• We offer standard and express shipping options.
• Estimated delivery times depend on the shipping method and destination:
  • Domestic Shipping (Sri Lanka): 2-3 business days
  • International Shipping: 5-15 business days (varies by country and carrier)
• Delays may occur due to unforeseen circumstances such as customs clearance, weather conditions, or courier issues.

Shipping Charges

• Shipping costs are calculated at checkout based on the destination and weight of the order.
• Free shipping may be available for orders above a certain value (if applicable).

Customs, Duties & Taxes (For International Orders)

• Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
• Bakelands Private Limited is not liable for delays due to customs processing.

Order Tracking

• Once shipped, customers will receive a tracking number to monitor their delivery status.
• If you experience any delays, please contact the courier service or reach out to us for assistance.

Lost, Stolen, or Damaged Shipments

• We are not responsible for lost or stolen packages after delivery confirmation.
• If your package arrives damaged, please contact us within 3 days with photos of the damaged item and packaging for assistance.

For any shipping-related inquiries, please contact us via our official email or contact form.